Frequently Asked Questions (FAQs)

What is the new look Farm Source Customer Statement?

The new look Farm Source Customer Statement is a financial record of all transactions charged to a customer's Farm Source account. It also shows what is due to be paid this month to Farm Source.


Why are we changing the Farm Source Customer Statement?

The primary reason for the change is to ensure we are fully tax compliant as only one tax invoice can be issued for each transaction. Previously, in some cases, tax invoices have been issued by the Supplier and Farm Source. The new look Customer Statement now specifies which Party is issuing the tax invoice.


What's new on Farm Source Customer Statement?

The Farm Source Customer Statement has been split out into 6 documents: Your Summary, Your Statement, Your Tax Invoice, Your Other Payments & Charges (not for tax purposes), Your Finance Summary and Your Cash Sales for ease of understanding.

Your Summary now contains Rewards balances (and when they expire) which was previously provided as a separate insert.

The new Your Other Payments & Charges document now correctly displays the Farm Source Card and Services purchases when the Tax Invoice has already been provided by the Supplier e.g., Bunnings, Meridian.

Your Finance Summary provides a clearer and more concise overview of financed transactions and when they are due.


What's changing on the Farm Source Web Statement?

The Web Statement is not as Tax Invoice, so unlike the PDF statement, transactions have not been split in a way that illustrates the Party that is providing the tax invoice.

Most of the Web Statement remains the same except it has the new Cards & Services Discount section, along with the new Purchases Due in the Future table, the same as the Farm Source Customer Statement.

Cash Sales will continue to be shown under the Store Purchases and Payment Received headings. As a result, Cash sales will continue be included in the Store Purchase Summary table.

The previously named Billing Partners section has been renamed Services Purchases.


What is the Your Tax Invoice for?

This document shows all transactions where Farm Source is providing the tax invoice. You can use this document to claim GST for these purchases.


What is the Your Other Payments & Charges for?

This document has been created to show all Rewards Card and Services purchases where the Supplier provides the tax invoice. Only one tax invoice may be issued for a purchase, so when Farm Source lists these transactions on the statement, we cannot use the Your Tax Invoice. Examples include:

  • Purchases made with a Farm Source Rewards card where the Supplier's receipt at their point of sale is a tax invoice e.g., Bunnings.
  • Services provided by a 3rd party, such as electricity, where the Supplier sends a tax invoice directly to the Customer e.g., Meridian.


What is the Your Cash Sales for?

Your Cash Sales will only appear when someone has made a purchase referencing your card account and made payment at time of purchase. This new document does not act as a tax invoice, it is for your information only, as a GST invoice will have been issued at the time of purchase.

Cash Sales are also not included in the sub-totals on the Your Summary document.

The exception is that Cash sales only partially paid for in-store will continue to be shown in the Your Tax Invoice under the Store Purchases heading and in Your Other Payments & Charges under Payments Received.


Why are there Store Purchases transactions missing on Your Tax Invoice?

Cash sales that are paid in full will no longer appear as a Store Purchase and a Payment Received.

They are also not included in the totals on the Your Summary document.


The Store Purchases Summary table on Your Tax Invoice does not match the Web statement?

Cash sales are excluded from Your Tax Invoice and the Store Purchase Summary table as it is a summary of the transactions shown under the Store Purchases heading.

However, on the Web Statement, Cash sales continue to be shown under Store Purchases and Payment received headings. As a result, Cash sales will be included in the Store Purchase Summary table. The Web Statement is not a Tax Invoice, so we do not need to exclude the Cash sales.


Why are the purchases and discounts on separate documents for some Suppliers (Your Tax Invoice versus Your Other Payments & Charges)?

If we take Meridian as an example, a tax invoice for the full amount is provided by Meridian direct to the consumer. As a tax invoice has already been issued, Farm Source cannot call it a tax invoice and must add this to the Your Other Payments & Charges. Farm Source then separately gives Customers an additional discount and is responsible for providing a tax invoice for only this discount amount. All tax invoices provided by Farm Source are displayed in the Your Tax Invoice document.


Why are Mobil transactions on Your Tax Invoice, when others such as Bunnings are on the Your Other Payments & Charges (for example)?

As only one tax invoice can be issued for a purchase, all transactions with a Supplier that provide a tax invoice at time of purchase must appear in the Your Other Payments & Charges. Transactions for Suppliers who provide a receipt or delivery docket, instead of a tax invoice, will appear in the Your Tax Invoice. We are continuing to work with all our partners to see if they can provide receipts instead of tax invoices when a Farm Source Rewards card is used. Most Fuel Suppliers now provide a delivery docket when purchase is made, so we can provide the Tax Invoice.


Why do we need a new Card and Services Discounts section?

This is needed where Farm Source provides an additional discount over and above the amount charged by the Supplier and shown on their tax invoice. Farm Source is required to provide a separate tax invoice for any additional discount we provide.


How can I link the Card and Services discount to the original transaction?

Both the original transaction and the additional discount will use the same Supplier Name, Date and Reference.

If there is a discount relating to purchases in Your Other Payments & Charges document, there will be a note advising you to check Your Tax Invoice.


Purchases due in the future

Why do I have transactions missing Finance terms and no Deferred or Spread months are showing?

Some Suppliers e.g., Ballance, provide Supplier terms for purchases i.e., delayed payment. While these extended payment terms are reflected in Your Finance Summary, we are unable to show the Finance terms as these have not been provided by Farm Source.


How do I match purchases shown to original transaction?

For purchases, the Date and Reference will match the original transaction. So, you can match back to the earlier Your Tax Invoice or Your Other Payments & Charges based on the date and find that reference.

For finance interest charges, these show a different reference, and date to the transaction interest has been charged on. For these, you need to take the reference and look at the Adjustments area of the relevant document based on the purchase date. The finance interest charge will be shown there with a reference to original transaction.

Note, when purchases become due for payment, they will move from the Purchase Due in the Future table to Prior Months Purchases now due for payment. At that time the details of the transaction will be shown again.


How can a customer make an early payment? Where can I find the Farm Source Bank Account number for manual payments before the 18th?

The Farm source bank account and reference you should use for payments is at the bottom of the Your Statement document.

If a customer pays by direct debit, payments must be received and cleared before the 18th of the month to ensure Farm Source do not deduct the outstanding amount from their account.


Why is the Interest on Overdue Balances higher?

There has been no change to the overdue balance interest. The interest rate for overdue balances has been changed to % per annum for all Customers. If your rate was previously 2% per month, it now shows as 24% per annum.


If an interest charge is presented, how can I find out why/where this came from?

If applicable, finance Interest will show in the "Prior Months now due for payment" when a financed payment is due for payment.

If your account is not paid on time, there will be an overdue interest charge which will show Your Other Payments & Charges as it does now in the Interest on Overdue Balance.

The interest rate for overdue balances is shown on Your Statement above the Payment Advice. This has been changed to % per annum for all Customers.


Why are no postal details provided on the Payment Advice?

As cheques are no longer accepted, the postal details have been removed.


Do you have a question that hasn't been answered?

If you have a question that hasn't been answered in these FAQs, or if you need more clarity on the information provided, use the contact details on the top of Your Summary page.