SuperCard FAQs

How does SuperCard work?

The SuperCard works like a credit or EFTPOS card - when you make purchases from any participating retailer you simply swipe your card, press 'Credit' as the tender type and enter your 4 digit PIN.

You'll be provided with a confirmation and your purchase will appear on your next Farm Source statement. Please remember to retain your receipt as proof of purchase.

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How do I order a new SuperCard?

How do I activate my SuperCard?

A new SuperCard needs to be activated to protect your security and privacy. Once the card has been received, the card holder will need to follow the instructions on the letter provided.

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What is my PIN number and how do I change or reset it?

When you use your new SuperCard to purchase goods for the first time you will need to set a 4 digit PIN for security.

This need to be done at the eftpos terminal, simply select credit and enter the PIN that you would like to use. Your SuperCard cannot be activated at your local Farm Source store.

If you'd like to reset your PIN at any time please call 0800 731 266. Alternatively Farm Source store staff can contact our Customer Service Team on your behalf to help you reset your PIN.

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What is the annual cost for a SuperCard and what does it cover?

At present there is no annual fee for a SuperCard.

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Are there fees associated with using the SuperCard?

No transaction fees apply when you use your SuperCard.

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Will I be charged interest?

Provided you pay your account in full and on time, interest won't be charged. The current rates for default interest and arranged finance can be found here.

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Can I defer payment on this purchase?

No - financing is not provided on SuperCard purchases.

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What is my current credit limit and how can I change it?

Contact our Farm Source Credit Team on 0800 377 427 for all information related to your credit limit.

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My SuperCard isn't working - how do I get a new one and what is the cost?

Notify us as soon as possible by calling our Customer Service Team on 0800 731 266.

Your card comes with a 3 year life span. If during these 3 years the card stops working it will be replaced at no cost.

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My SuperCard has been lost or stolen - what should I do?

Notify us as soon as possible by calling our Customer Service Team on 0800 731 266 to cancel your card, once your card has been cancelled it cannot be reactivated.

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I have had a charge appear on my Farm Source account that is not mine - what do I do?

As soon as you notice an incorrect charge please call 0800 731 266 to advise the team and we will investigate further.

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The goods I bought are faulty, what should I do?

If any goods are faulty or require repairs, return them to the retailer that you purchased them from with your receipt of purchase.

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A retailer has advised they are no longer taking the SuperCard?

Contact our Customer Service Team on 0800 731 266 for alternative retailers.

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Do I need my fuelcard and a SuperCard?

You can purchase fuel from Mobil, Z, Caltex, BP, Waitomo and Challenge on your SuperCard and still take advantage of our discounted fuel prices as well as all the many other discounts available on SuperCard like Bunnings trade pricing, up to 40% off Resene and up to 25% off Carter's Tyre Service.

If you mostly prefer to fuel up at truck stops or wish to put purchase restrictions in place (e.g. fuel and lubricant purchases only) a fuel card is a good option for you to consider in addition to the fuel card. To apply for a fuel card, please complete the fuel card application online.

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Can I use my supermarket vouchers and any other loyalty schemes offer as well as the discount on my SuperCard?

No - if you are using your SuperCard you cannot redeem your supermarket voucher or any other loyalty scheme offer.

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